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General Q&A

ORDERS:

Once I place an order online, how long does it take for my order to be processed?

If an order is placed online Monday- Friday 9am-5pm EST time, your order will be processed within 24 hours if the item is in stock. (Friday orders will be processed on Monday)

 

SHIPPING:

How long does it take to ship my items and what is the shipping cost?

5-7 Business days $ 12

 

*PLEASE EXPECT DELAYS ON SHIPMENT IN THE CASE OF INCLEMENT WEATHER AND HOLIDAYS **

If you have any questions concerning your order feel free to contact Customer service at general@xdfashions.com. All inquires will receive a GUARANTEED response within 24-hours on business days.

 

PLEASE NOTE: if your order is not in stock you will be refunded and  notified by email.

 

INTERNATIONAL SHIPPING:

How long does it take to ship my items and what is the shipping cost?

Shipping takes 6-10 days for a flat rate of $45

*PLEASE EXPECT DELAYS ON SHIPMENT IN THE CASE OF BAD WEATHER AND HOLIDAYS **

 

If you have any questions concerning your order feel free to contact Customer service at general@xdfashions.com. All inquires will receive a GUARANTEED response within 24-hours on business days.

 

ORDER STATUS:

How do I check the status of my order?

To check your order status, email general@xdfashions.com or check your tracking information that was sent to you via email upon shipment of your package.

Note: ALL INQUIRIES Mon-Fri will be responded to within 24 hours!

Any Inquiries after 5pm on Friday will be responded to the following Monday.

 

RETURN POLICY:

**ALL SALES ARE FINAL** 

However, if you are not satisfied with your order, Contact Customer service at general@xdfashions.com.

 

 

**WE DO NOT PROCESS REFUNDS**

 

SIZE CHART FOR LINGERIE

 SIZE CHART FOR LEGGINGS

CUSTOMER SERVICE

If you have any questions that have not been answered on the general Q&A page, please contact us via email us at general@xdfashions.com and a customer service rep will contact you no later than one business day of your inquiry.

 

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